Return & Refund Policy | Digital Srija

1Summary

The Toolkit is a digital download, delivered right after payment. Because files cannot be "returned" once received, sales are generally final. But you are always covered if something goes wrong on our side: duplicate payment, files not delivered, files that won't open, or files that don't match the description.

Situation	What we do
Charged twice for the same order	Full refund of the duplicate payment
Paid but did not receive the files	We send them within 24 hours of hearing from you. If we can't, full refund.
Files corrupt or will not open	Replacement files within 3 working days. If we can't fix it, full refund.
Files materially different from the description on the sales page	Full refund, if reported within 7 days of purchase
Changed your mind, or bought by mistake	Not refundable once the files are delivered
Expected guaranteed Google rankings, calls or sales	Not refundable — the Toolkit is templates and guidance, and no one can guarantee Google rankings (see our Terms)

2Returns

There is nothing physical to ship, so there are no returns. Downloaded files cannot be "returned". Where a refund is approved, we ask you to delete the files you received.

3Cancellations

Because delivery starts as soon as payment succeeds, an order cannot be cancelled after payment. If your bank shows a debit but the payment failed or you got no confirmation, the amount is normally reversed automatically by your bank or Razorpay within 5–7 working days. If it is not, contact us with your bank reference and we will help you trace it.

4How to request a refund or replacement

Email info@digitalsrija.com or WhatsApp +91 96004 01582 within 7 days of purchase.
Include your Razorpay payment ID (it starts with pay_ and is in your payment receipt email), the email or phone number used to pay, and a short description of the problem — a screenshot helps.
We reply within 48 hours and decide within 3 working days.

5Refund timelines

Approved refunds are made through Razorpay to the original payment method only (UPI, card, net banking or wallet). Razorpay processes them within 5–7 working days of approval. Your bank may take a few extra days to show the credit, which is outside our control. We email you once the refund has been initiated.

6Chargebacks

Please contact us before raising a dispute with your bank — most problems are solved within a day. If a chargeback is raised for an order we have delivered correctly, we will share the delivery records with Razorpay and your bank.

7Your statutory rights

Nothing in this policy limits your rights under the Consumer Protection Act, 2019 or the Consumer Protection (E-Commerce) Rules, 2020. If you are unhappy with how we handled a request, you can also contact the National Consumer Helpline (dial 1915, or visit consumerhelpline.gov.in).

8Grievance Officer and contact

Grievance Officer	Details
Name	Srija R, Proprietor, Digital Srija
Email	info@digitalsrija.com (subject: "Grievance – Local SEO Toolkit")
Phone / WhatsApp	+91 96004 01582 (Mon–Sat, 10:00 am – 7:00 pm IST)
Address	[Door No., Street], Valasaravakkam, Chennai – 600087, Tamil Nadu, India
Timelines	We acknowledge every complaint within 48 hours and resolve it within one month of receipt, as required by the Consumer Protection (E-Commerce) Rules, 2020.